Orders are processed and shipped within 7–14 business days. We offer free priority shipping on all orders over $75. Once your order is close to being shipped, you’ll receive a tracking number via email so you can follow its journey.

• Damaged Items: If your item arrives damaged, please email a clear photo of the item and packaging to info@true-spirit.co within 3 days of delivery. We’ll review your case and arrange a replacement if eligible.

• Exchanges: To request an exchange, contact us within 14 days of receiving your order. Items must be unused and in their original condition. Please note: the buyer is responsible for return shipping costs.

• Cancellations: Orders can be canceled if the request is made before the item ships. Once your order is in transit, we’re unable to make changes or offer cancellations

We appreciate your understanding in helping us keep things running smoothly as a small handmade boutique xx.

To preserve the quality and appearance of your jewelry, store it in a dry, cool place away from direct sunlight. Exposure to water, perfumes, and lotions can cause tarnishing or damage over time, so it’s best to apply these products before putting on your jewelry.

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